For VA staff
Answer Veterans in public.
Verified staff can reply under reviews of their own location: to explain, to point to the Patient Advocate, or to say what changed. Veterans’ reviews stay exactly as they wrote them.
How replies work
- Replies appear under a review, labeled “Response from [location] · Verified VA staff” and your job title if you add one. Your name and email are never shown.
- One reply per review. You can edit it any time.
- Replies can’t change, hide, or reorder a review or its score.
- Replies follow the same rules as reviews: no phone numbers, Social Security numbers, or names of patients or staff. Those are held for a moderator.
- Reports you file on your own location’s reviews are recorded but don’t count toward hiding them.
Request reply access
Sign in with your @va.gov email address, then choose your location here.
Sign in with your VA email